Shipping policy
This Shipping Policy applies to orders placed through rothysyx.shop.
For questions concerning shipping or delivery, contact:
1. Free Standard Shipping
rothysyx.shop provides:
Free standard shipping on all orders.
There is no minimum purchase amount required under this store policy to qualify for standard free shipping.
If optional premium or expedited delivery services become available, any applicable charge will be displayed before the order is completed.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 calendar days.
The applicable delivery information should be reviewed during checkout and in any order communications.
The 15–20-day period represents our standard delivery commitment subject to circumstances and mandatory consumer rights described below.
French consumer rules require professional sellers to respect the delivery deadline agreed with the consumer.
3. Order Processing
Orders may undergo processing before shipment, including:
- Payment authorisation;
- Fraud-prevention review;
- Product allocation;
- Warehouse preparation;
- Packaging;
- Shipping-label preparation; and
- Transfer to the carrier.
Where a material problem prevents fulfilment, we may contact the customer using the information supplied during checkout.
4. Order Confirmation
After placing an order, customers may receive an electronic order confirmation.
Customers are responsible for reviewing their order information and contacting us promptly if they identify an error.
5. Shipping Confirmation and Tracking
Where tracking is available, shipping or tracking information may be provided by email or through the store's order-status functionality.
Tracking information may require additional time after shipment before the carrier's system displays the first scan.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Before submitting an order, please check:
- Recipient name;
- Street address;
- Building or apartment information;
- Postal code;
- City;
- Country; and
- Relevant contact information.
If an address is incomplete or inaccurate, delivery may be delayed or unsuccessful.
Contact info@rothysyx.shop promptly if you discover an address error.
We cannot guarantee that an address can be changed after an order has entered fulfilment or shipment.
7. Delivery Attempts
Carriers may make delivery attempts according to their operational procedures.
Depending on the destination and carrier, a parcel may be:
- Delivered to the stated address;
- Delivered to an authorised recipient;
- Redirected to an appropriate collection location; or
- Returned following unsuccessful delivery attempts.
Customers should monitor available tracking information.
8. Delivery Delays
Although we aim to deliver all standard orders within 15–20 calendar days, unusual circumstances may affect transportation or delivery.
If a delivery deadline is not respected, customers retain the remedies available under applicable French consumer law.
Where a legally qualifying delay occurs, a consumer may be entitled to require delivery within an additional appropriate period and, where statutory conditions are satisfied, terminate the contract. Official French guidance confirms that consumer remedies exist where the agreed delivery deadline is not respected.
Nothing in this Shipping Policy removes those rights.
9. Lost Packages
If tracking indicates that a parcel may be lost or if your order has not arrived within the expected delivery period, contact:
Please provide your order number and relevant delivery information.
We may investigate with the carrier or fulfilment provider.
Where a package is legally considered lost or delivery has failed in circumstances for which the seller remains responsible, we will provide the remedy required by applicable law, which may include replacement or refund.
10. Packages Marked Delivered but Not Received
If tracking shows “delivered” but you cannot locate the parcel:
- Check the delivery address associated with the order;
- Check locations around the delivery point;
- Ask household members or other authorised recipients;
- Review any carrier delivery notification; and
- Contact info@rothysyx.shop if the parcel remains missing.
We may request reasonable information to investigate the delivery.
11. Damaged Shipments
If an order arrives damaged, contact us promptly at:
Where reasonably possible, provide photographs of:
- The shipping package;
- The shipping label;
- The damaged product; and
- Any visible damage.
Such evidence may assist us in resolving the matter with the carrier and does not remove statutory consumer rights.
12. Incorrect Items
If you receive an item different from the item ordered, contact info@rothysyx.shop.
We will review the order and arrange an appropriate resolution in accordance with applicable law.
13. Multiple Parcels
Orders containing several products may occasionally be delivered in separate parcels.
Separate tracking information may therefore be provided.
Receipt of one parcel does not necessarily mean the entire order has been delivered.
14. Customs and Cross-Border Fulfilment
Depending on the fulfilment route, certain orders may pass through international logistics networks.
Any tax, customs or import treatment will be handled in accordance with applicable law and the information communicated through checkout.
We will not use this clause to impose a charge on consumers that was legally required to be disclosed before the order but was not properly disclosed.
15. Risk During Transportation
The allocation of risk during transportation is governed by applicable consumer law.
Nothing in this Shipping Policy transfers transportation risk to a French consumer earlier than mandatory law permits.
16. Refused or Uncollected Parcels
Refusing delivery or failing to collect a parcel is not necessarily equivalent to legally exercising the right of withdrawal.
French guidance states that merely returning goods or refusing delivery does not by itself necessarily constitute an unambiguous withdrawal declaration.
If you wish to exercise your statutory right of withdrawal, contact:
17. Returns
Shipping rules concerning product returns are explained in our Return & Refund Policy.
For statutory change-of-mind withdrawals, direct return shipping costs are borne by the customer under our policy where applicable law permits.
For faulty or non-conforming goods, different statutory cost-allocation rules apply.
18. Customer Support
For any shipping or delivery problem, contact:
Please include your order number whenever possible so that we can identify the order efficiently.
19. Mandatory Rights
Nothing in this Shipping Policy excludes or restricts any mandatory delivery, cancellation, refund or consumer right available under applicable French or European Union law.
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