Refund policy
This Return & Refund Policy applies to qualifying purchases made through rothysyx.shop.
For return, withdrawal, refund or product-related questions, please contact:
Email: info@rothysyx.shop
Nothing in this policy is intended to limit any mandatory right available to consumers under French or European Union consumer law.
1. Statutory Right of Withdrawal
Consumers purchasing qualifying products online generally have the right to withdraw from the purchase without providing a reason within 14 calendar days after receiving the goods.
For an order consisting of several goods delivered separately, the withdrawal period generally begins following receipt of the last qualifying item.
If goods are delivered regularly during an agreed period, different statutory timing rules may apply.
The statutory withdrawal right is separate from rights relating to faulty or non-conforming products.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must clearly inform us of your decision before the applicable withdrawal period expires.
You may do so by emailing:
Your message should clearly state that you wish to withdraw from the relevant purchase and should provide sufficient information for us to identify your order.
You do not need to provide a reason for exercising a statutory withdrawal right.
French rules permit consumers to communicate withdrawal through an unambiguous written statement and do not allow a trader to impose unnecessary formalities as a condition of exercising the statutory right.
Merely refusing delivery or returning a parcel without clearly communicating your decision to withdraw may not, by itself, constitute a valid withdrawal notification.
3. Returning Goods After Withdrawal
After notifying us of your withdrawal, qualifying products must generally be returned without undue delay and no later than 14 calendar days after communicating your withdrawal decision, unless another procedure is required by mandatory law.
Customers should contact info@rothysyx.shop before returning merchandise so that appropriate return instructions can be provided.
Do not send products to an address appearing on a shipping parcel, warehouse label or carrier documentation unless that address has been specifically confirmed for the return.
Different fulfilment centres may process different orders, and sending an item to an unauthorised address may materially delay processing.
4. Condition of Returned Products
Consumers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.
Customers may be responsible, where permitted by applicable law, for diminished value resulting from handling beyond what is reasonably necessary to inspect the product.
Where reasonably possible, returned merchandise should include its original accessories, components and documentation.
The absence or damage of packaging does not automatically eliminate statutory rights, although any legally relevant reduction in value may be considered where permitted.
5. Return Shipping Costs for Change-of-Mind Withdrawal
For returns made solely because a customer exercises the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, unless we expressly agree to bear that cost or applicable law requires otherwise.
French rules permit direct return costs to be borne by the consumer where the consumer has been properly informed of that obligation.
We recommend using an appropriate tracked shipping service and retaining proof of shipment until the refund has been completed.
6. Faulty, Damaged, Incorrect or Non-Conforming Goods
The change-of-mind return rules above do not replace your statutory remedies where goods are defective, damaged, incorrectly supplied, misdescribed or otherwise non-conforming.
If you believe a product is faulty or non-conforming, contact:
Please include your order number, a description of the issue and, where reasonably useful, photographs showing the problem.
Under French consumer law, qualifying consumers generally benefit from the legal guarantee of conformity for two years, and remedies may include repair or replacement and, in applicable circumstances, a price reduction or termination/refund.
Where the legal guarantee of conformity applies, consumers must not be charged costs that French law requires the professional seller to bear.
7. Legal Guarantee of Conformity
The legal guarantee of conformity is independent of any voluntary commercial return policy.
For qualifying transactions between a professional seller and a consumer, the statutory period for invoking the French legal guarantee of conformity is generally two years from delivery of the goods.
Depending on the circumstances and applicable statutory rules, a consumer may request repair or replacement.
Where the seller refuses compliance, compliance is impossible, the defect is sufficiently serious, or compliance is not completed within the legally applicable period, additional remedies may become available.
Nothing in this policy reduces those statutory protections.
8. Hidden Defects
Consumers may also have rights under the French legal warranty against hidden defects where the relevant legal conditions are satisfied.
The statutory hidden-defect regime exists independently from the legal guarantee of conformity. French official guidance states that an action based on hidden defects generally must be brought within two years from discovery of the defect, subject to the applicable legal framework.
9. Refunds Following Statutory Withdrawal
Where a valid statutory withdrawal applies, we will refund sums required by applicable law, including the purchase price and qualifying standard outbound delivery costs.
Because rothysyx.shop offers free standard shipping, there will normally be no standard outbound delivery charge to reimburse.
If an optional premium or expedited shipping service is offered and selected, any amount exceeding the cost of the least expensive standard delivery method need not be refunded where the law permits.
Refunds following withdrawal are generally due no later than 14 days after we are informed of the withdrawal decision. For sales of goods, reimbursement may lawfully be withheld until the goods have been received back or the customer supplies evidence that the goods have been sent, whichever occurs first.
10. Refund Method
Refunds will normally be made using the same payment method used for the original transaction unless another lawful method is expressly agreed.
Although we may initiate a refund promptly, the time required for funds to appear in a customer's account may depend on the payment provider, card issuer or financial institution.
11. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain categories prescribed by law.
Depending on the goods sold, exceptions may include, among others:
- Goods made to the consumer's specifications or clearly personalised;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that have been opened and cannot appropriately be returned for health-protection or hygiene reasons;
- Goods which, after delivery and because of their nature, become inseparably mixed with other items;
- Certain sealed audio, video or software products once unsealed; and
- Certain digital content supplied under legally qualifying conditions.
These exceptions arise under consumer law and should be interpreted narrowly in accordance with applicable legislation.
Selecting an ordinary standard product option such as a standard colour or size does not automatically make an item legally personalised.
12. Exchanges
Where operationally available, we may assist with exchanges.
However, unless required by law, an exchange is not guaranteed.
Where an exchange cannot be arranged, the appropriate process may consist of returning the original item in accordance with applicable rights and placing a separate new order.
13. Order Cancellation Before Shipment
If you wish to cancel an order before shipment, contact info@rothysyx.shop as soon as possible.
We will attempt to accommodate cancellation requests where operationally possible.
If an order has already entered fulfilment or has been dispatched, cancellation before delivery may no longer be possible, but any applicable statutory withdrawal rights after receipt remain unaffected.
14. Missing or Incorrect Refunds
If you believe a refund has not been correctly received, first check the payment method originally used and allow reasonable processing time for the relevant financial institution.
If the refund remains unresolved, contact:
15. Abuse and Fraud
Nothing in this policy requires us to accept fraudulent claims, fabricated orders, products that were not purchased from rothysyx.shop or deliberate misuse of return procedures.
We may take reasonable steps to verify an order and investigate suspected abuse, provided those steps do not unlawfully restrict statutory consumer rights.
16. Mandatory Consumer Rights Prevail
If any provision of this policy conflicts with a mandatory right available under French or European Union consumer law, the mandatory legal rule will prevail.
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